HMD Global Privacy Portal

Privacy Portal

User Experience Program Supplement

Updated February 15, 2022

You can help HMD Global to improve Nokia phones. When you participate in the User Experience Program, we collect technical details of your phone and services, how they work and how you use them. The purpose of User Experience Program is to improve the quality and performance of Nokia phones. This means, for example, to:

  • Improve the phone and applications

  • Enhance the battery life

  • Provide more useful features and services

  • Personalise our products and services that you are using and provide you with more relevant services that match your profile and interests, for example, to make recommendations and to display customised content and advertising in our services.

The collected information includes:

  • Phone identification number (IMEI)

  • International mobile subscriber identity (IMSI)

  • IP address

  • SIM card information (like Mobile Country Code (MCC), Mobile Network Code (MNC))

  • Phone information (like phone model, phone system and application version)

  • Battery information

  • Installed applications and software

  • How often the applications are being used

  • Information about the software crashes and errors

  • With your consent, activation location is collected during the first 24 hours after the phone was taken into use

We do not use the collected data to identify you personally. However, it is possible to combine the usage data with your phone based on the collected device identifiers, such as IMEI. The usage data is associated with your phone only to improve the functionality and performance of the phone and the services and to personalise our offering. If we, for example, notice that the mobile phone uses a lot of battery power, we can recommend settings to save battery life.

We can share anonymous data (no identifiers) with third-party app developers to help them improve their applications and services.

You can opt out from User Experience Program and change location data consents from your device settings.

You can find previous versions of this document here:
February 15, 2022