Roaming in the EU

  • While travelling in the EU and EFTA countries, you can use the data allowance included in you plan, just as if you were in the UK.

  • When you are travelling in the EU or EFTA countries, you can call and send texts back to the UK. You can use the mobile data that is included in your plan. You cannot send texts or make calls to other EU countries. To send texts or make calls to EU numbers, including the country in which you are travelling, you can purchase an add-on from the HMD Mobile app.

    You can download an install the HMD Mobile app onto your device, or you can access the HMD Mobile web app at hmdmobile.hmdglobal.com.

  • Here is a list of the EU and EFTA countries in which you can use your HMD Mobile plan's allocated mobile data. A Roaming Calls & Texts Add-on is required to make calls or send texts to numbers in these countries whether you are in the UK or within said country.

    Austria, Belgium, Bulgaria, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

  • When you are travelling in the EU, you can call and send texts back to the UK & the country you are traveling to. You can use the mobile data that is included in your plan. You cannot send texts or make calls to other EU countries. To send texts or make calls to EU numbers, you can purchase an add-on from the HMD Mobile app.

    You can download an install the HMD Mobile app onto your device, or you can access the HMD Mobile web app at hmdmobile.hmdglobal.com.

  • EU roaming is included in your plan, which mean when you are in EU , you can use your call, text and data allowance just as if you were in the UK. To access your voicemail while abroad, please refer to the following FAQ: “How can I access my voicemail while abroad?"