This statement supplements HMD Global Privacy Policy for products and services.
Nokia mobile support is HMD’s online consumer service which you can contact when you have an inquiry or a request concerning our products or services. You can contact us via support application on your device or by using the Nokia mobile support chat or email form found on the Nokia phone's website. In some countries we also have a call service available. Your communication and interaction data are processed for the purposes of providing customer service, answering consumer requests, and for developing our services and products. We may, in accordance with applicable law, record your communication with our customer support.
Nokia mobile support | ||
Why are we processing your data? | What is the basis for processing data? | What data are we processing? |
Customer service and communication:We provide customer service and answer consumer requests. We can request your phone identification number (IMEI) and Phone Serial Number (PSN) to check the warranty period of your phone. | Contract between us. | Communication and interaction data: Country, content of your request and other interaction with us, transcript, mobile device technical data, mobile device and software identifiers (e.g., IMEI, PSN and software version). In countries where we have a call service available, we also collect your phone number. We may record your communication with our customer support. |
Development of our products and services: We analyze data to understand our customers better and to improve our products and services. | Our legitimate interest of developing our products and services. | Communication and interaction data: Country, content of your request and other interaction with us, transcript, mobile device technical data, mobile device and software identifiers (e.g., IMEI, PSN and software version). In countries where we have a call service available, we also collect your phone number. We may record your communication with our customer support. |
Communication and interaction data is retained for 5 years after the last correspondence with the customer, or 12 months after the end of a subscription agreement, whichever is the latest.
What personal data is transferred? | Who are the recipients of the personal data and where are they located? | What are the transfer safeguards? |
Communication and interaction data | Cloud platform in the EU/EEA | Data in the EU/EEA |
Communication and interaction data | Support service providers in the EU/EEA and outside the EU/EEA | Standard Contractual Clauses of European Commission are used with non-EU/EEA service providers |