HMD Global Privacy Portal

Privacy & Terms

Nokia phones Care Supplement

Effective October 7, 2022

Nokia phones Care is HMD Global's online consumer service which you can contact when you have an inquiry or a request concerning our products or services. You can contact us via support application in your phone or by using the Nokia phones Care chat or email form found on the Nokia phone's website. In some countries we also have a call service available.

The personal data you provide to Nokia phones Care is processed for the purposes of providing customer service, answering consumer requests and developing our services and products.

Depending on your request and form of contacting us, we can collect the following information:

  • Name

  • Email

  • Country

  • IP address

  • Transcript

  • Mobile phone technical data

  • Mobile device and software identifiers, e.g. IMEI, PSN and software version

  • In the countries where our call service is available, we also collect your phone number

We can request to collect your phone identification number (IMEI) or Phone Serial Number (PSN) for checking the warranty time of your phone.

You can find previous versions of this document here:
October 7, 2022